Comments on: TiVo customer service rocks! http://www.mostlymuppet.com/2006/02/13/tivo-customer-service-rocks/ Part Mop. Part Puppet. All Crazy. Sat, 22 Nov 2008 09:58:53 +0000 http://wordpress.org/?v=2.6.3 By: Robert http://www.mostlymuppet.com/2006/02/13/tivo-customer-service-rocks/#comment-263262 Robert Tue, 14 Nov 2006 03:10:22 +0000 http://www.mostlymuppet.com/archives/2006/02/13/tivo-customer-service-rocks/#comment-263262 I've been on hold over 109 minutes at the time of this message. Linda answered at 60 minutes and placed me on hold. she then transferred me after I asked her not to. THis is the worst customer service I have ever received. I’ve been on hold over 109 minutes at the time of this message. Linda answered at 60 minutes and placed me on hold. she then transferred me after I asked her not to. THis is the worst customer service I have ever received.

]]> By: TiVoBlog.com » Blog Archive » Mostly Muppet Thinks That TiVo Customer Service Rocks! http://www.mostlymuppet.com/2006/02/13/tivo-customer-service-rocks/#comment-74479 TiVoBlog.com » Blog Archive » Mostly Muppet Thinks That TiVo Customer Service Rocks! Tue, 14 Feb 2006 03:26:23 +0000 http://www.mostlymuppet.com/archives/2006/02/13/tivo-customer-service-rocks/#comment-74479 [...] Yet another person thinks that TiVo customer service is great….. Long story short: I’m sticking with TiVo for a while. They’ve treated me right and I totally adore their product, so I’m pretty much a complete mouthpiece for their service. [...] [...] Yet another person thinks that TiVo customer service is great….. Long story short: I’m sticking with TiVo for a while. They’ve treated me right and I totally adore their product, so I’m pretty much a complete mouthpiece for their service. [...]

]]> By: Mark http://www.mostlymuppet.com/2006/02/13/tivo-customer-service-rocks/#comment-74437 Mark Mon, 13 Feb 2006 22:09:08 +0000 http://www.mostlymuppet.com/archives/2006/02/13/tivo-customer-service-rocks/#comment-74437 I had a similar experience with ReplayTV. The first of the year the Sundance Channel fell out of the channle line up. I had just gotten hooked on Iconoclasts over the holidays, and then it was no gone from the guide. A call to customer service got me a human in Texas who walked my through the process of requesting the channel be added back to the lineup. 48 hours later, and it was there. What a joy when customer service really services the customer... I had a similar experience with ReplayTV. The first of the year the Sundance Channel fell out of the channle line up. I had just gotten hooked on Iconoclasts over the holidays, and then it was no gone from the guide.

A call to customer service got me a human in Texas who walked my through the process of requesting the channel be added back to the lineup. 48 hours later, and it was there.

What a joy when customer service really services the customer…

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